Privacy Policy

Last updated: July 30, 2026.

Welcome to Redracer Casino. This Privacy Policy describes how Redracer Casino collects, uses, discloses, and protects users' personal data in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy regulations, as well as specific standards for remote gaming and public safety.

The protection of your privacy and the security of your personal information are of fundamental importance to us. We invite you to read this document carefully before using our services or registering on our platform.

Data Controller

The Data Controller for personal data collected through the website is Redracer Casino. For any questions, clarifications, or requests regarding the processing of your personal data, you can contact our Data Protection Officer (DPO) at any time via email: [email protected].

Categories of Personal Data Collected

During your interaction with Redracer Casino and your use of our online gaming services, we collect various categories of personal data, including:

  • Registration and Identification Data: First name, last name, date of birth, gender, place of residence, postal address, and copies of a valid government-issued photo ID (such as a passport or driver's license) necessary to verify legal age and personal identity, in accordance with anti-money laundering (AML) and regulatory requirements.
  • Contact Data: Email address (e.g, [email protected]), phone number, and communication preferences.
  • Financial and Payment Data: Information regarding payment methods used for deposits and withdrawals (e.g, credit/debit cards, bank transfers, e-wallets popular in Canada such as Interac, Instadebit, iDebit, MuchBetter, and ecoPayz), as well as details regarding gaming transactions performed.
  • Gaming and Behavioral Data: History of bets, wagers, wins and losses, gaming preferences, customer service interactions, and participation in promotions or loyalty programs.
  • Technical and Browsing Data: IP address, login data, browser and device information used, operating systems, time zone, and log files collected through cookies and similar tracking technologies while browsing the site.

Purposes of Processing and Legal Bases

Your personal data is processed exclusively for lawful and specific purposes, based on the principles of fairness, lawfulness, and transparency. The main purposes include:

  • Fulfillment of Legal and Regulatory Obligations: Management of the gaming account registration, mandatory identity verification (KYC), anti-money laundering compliance, and adherence to regulations established by Canadian gaming authorities and public safety regulations. The legal basis relies on compliance with legal obligations.
  • Execution of the Gaming Contract: Allowing access to casino games, processing financial transactions, managing deposits and withdrawals, and providing customer support. The legal basis is the performance of a contract.
  • Responsible Gambling Protection and Security: Monitoring gaming behavior to identify signs of problem gambling or gambling addiction, applying deposit limits, voluntary or mandatory self-exclusion through dedicated registers, and preventing fraud, abuse, or unauthorized access. The legal basis relies on legal obligations and the legitimate interests of the operator.
  • Marketing and Commercial Communications (with prior consent): Sending promotional offers, bonuses, updates, and personalized newsletters. The legal basis is your explicit consent, which can be revoked at any time.

Methods of Processing and Data Retention

Personal data is processed using both electronic and IT tools as well as paper records, adopting appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or accidental or unlawful destruction of data.

Your data will be stored for no longer than necessary to achieve the purposes for which it was collected:

  • Data related to gaming accounts and financial transactions will be kept for the minimum mandatory period required by Canadian tax, anti-money laundering, and gaming legislation (typically up to 7 years from account closure or the last relevant transaction).
  • Data processed on the basis of consent (such as for marketing purposes) will be retained until the user revokes such consent.

Communication and Transfer of Data to Third Parties

Your personal data may be shared with third parties only in cases provided for by law or strictly necessary for the provision of services. These subjects include:

  • Supervisory and public safety authorities in compliance with legal obligations or formal requests.
  • Financial institutions, payment processing management companies, and financial circuits for processing deposits and withdrawals.
  • Providers of technical, hosting, gaming platform, and customer support services, appointed as Data Processors in accordance with applicable data protection standards.

Personal data is generally processed within Canada and the secure jurisdictions where our servers operate. Should it be necessary to transfer data to third countries outside Canada, such transfer will take place in full compliance with appropriate safeguards required by applicable data protection laws.

Responsible Gambling and Protection of Vulnerable Individuals

Redracer Casino actively promotes responsible gambling, in strict compliance with guidelines set by Canadian authorities. We provide users with self-limitation tools (deposit, loss, and session time limits) and temporary or permanent self-exclusion procedures.

If you or someone you know needs support regarding gambling-related issues, please remember that confidential help is available across Canada through specialized support services:

  • Gambling Helpline (Canada-wide): Call or text 1-800-522-4700 or visit Responsible Gambling Council.
  • Ontario: ConnexOntario at 1-866-531-2600.
  • British Columbia: Gambling Support BC at 1-888-795-6111.

Rights of the Data Subject

As a data subject, you have specific rights regarding your personal data. You can exercise these rights at any time by contacting us at [email protected]. Your rights include:

  • Right of access: Obtain confirmation as to whether or not personal data concerning you is being processed and access to such data.
  • Right to rectification: Request the correction of inaccurate data or the completion of incomplete data.
  • Right to erasure (to be forgotten): Obtain the deletion of personal data, subject to exceptions provided by law (such as retention obligations imposed by anti-money laundering and gaming regulations).
  • Right to restriction: Request the restriction of processing under certain circumstances.
  • Right to data portability: Receive personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
  • Right to object: Object at any time to the processing of data based on legitimate interest or for direct marketing purposes.
  • Right to withdraw consent: Withdraw previously given consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a formal complaint with the competent Canadian privacy commissioner (such as the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner) if you believe that the processing violates applicable privacy laws.

Changes to this Privacy Policy

Redracer Casino reserves the right to update or modify this Privacy Policy at any time, particularly following regulatory changes or the introduction of new services. Any substantial changes will be promptly communicated to users through the website or via email to the registered address. We invite you to check this page regularly to review the most recent version.